Office Policies

If you are unable to keep your appointment, please call our office the day before to cancel or reschedule. We reserve the right to charge a fee for missed appointments. If you are more than 15 minutes late for your appointment, we reserve the right to ask you to reschedule your appointment or wait until we can work you in the schedule.



Insurance Information

We ask that you present your insurance card when you check-in for each of your visits. This allows our staff to verify our office has your correct information on file and helps to decrease insurance filing errors. If you do not wish to provide your insurance card upon check-in, we will ask you to pay for your visit at the time of service.

 

Insurance Plans Accepted

We accept Georgia Medicaid, including Amerigroup and Wellcare, and SC Medicaid, including First Choice.

 

We will file most major medical insurances. The following list may not be up-to-date and is subject to policy changes. Our physicians participate in most major health plans in the Augusta Area. We participate in all Aetna, Cigna, Blue Cross, Tricare, United Health Care, and State Health plans (i.e. Georgia and SC Medicaid/Peachcare) to name a few. If you question whether we are a participant on your plan, please call your insurance carrier and also check with our office as some carriers are not up to date in their listings.

 

Motor Vehicle Accident Claims

We do not file motor vehicle related claims. The patient is responsible for 100% of the payment at time of service. Most auto insurances will reimburse you for these medical expenses.



Payment for Services

Please be informed that our office expects payment in full at time of service. However, if you have insurance, we will be happy to file claims on your behalf. You are responsible for full payment of your co- payments, deductibles, and co-insurances according to your insurance contract at the time of service. Appointments will be rescheduled if co-pay is not paid at time of services. We request that our patients complete certain patient information and insurance forms prior to seeing the physician. You are required to present your insurance card(s) at every visit.

 

Your insurance policy is a contract between you and your insurance company. We are not party to this contract. If your insurance does not allow our fees in full, your are responsible for your balance unless we have a participating contract with your insurance carrier. Please note that our fees are reasonable and customary and allowed by most major insurance carriers. In the event your carrier has not paid within 60 days from filing, you will be billed and responsible for the entire amount owed.

 

We do file secondary insurance as a courtesy to our patients. You must present your secondary insurance card at each visit. As with primary insurance, in the event your carrier has not paid within 60 days from filing, you will be billed and responsible for the balance due.

 

We do not file a third insurance.

Our office gladly accepts cash, credit cards, debit cards and checks.

 

Returned Checks/Delinquent Accounts

There is a $35.00 returned check fee assessed to all returned checks. The patient will be notified by mail and have 10 days to make the payment. This payment must be made by cash, money order, or credit card. If payment is not received the check may be submitted to our collection agency or to the Magistrate for collections. All future visits will require payment by cash or credit card only. Patient/ Guarantor will be responsible for additional expenses incurred in order to collect a delinquent account. Delinquent accounts, where payment agreements have not been honored or made, will result in termination of the patient from the practice. Termination letters will be sent by certified mail.

 

Forms and Letters

Physicians will complete forms and letters as time permits. We ask that you give the physician at least 7 business days for this. If forms or letters are needed prior to 7 business days an appointment will need to be made.

 

Prescription Refills

Prescription refills are not considered to be an emergency and should be requested during routine office appointments or by calling our office during regular business hours. We ask our patients to call our office a week prior to running out of their medications. We do not accept walk- in refill requests. Our office can generally process your refill request within 24 hours.